Frequently asked questions
Clear answers about booking, payment, hotels, cancellations and travel in Egypt.
How do I book with Digiolia Travel?
Choose a hotel, package, tour or short trip and follow the booking flow. Instant products can proceed to checkout when available, while request-to-book products are verified by our team before payment.
Why do some hotels show “Request rate” instead of a fixed price?
Hotel rates can change by date, room category, occupancy, meal plan and cancellation terms. We use request-to-book for many hotels so the final contracted or available rate is confirmed before payment.
When will I be asked to pay?
For instant-book products, payment is requested during checkout. For request-to-book hotels and packages, payment is only requested after availability and the final price are confirmed.
Which payment methods are supported?
The platform is prepared for secure online payment through configured Paymob methods. Available methods can vary by market and account configuration.
Can I cancel or change a booking?
Cancellation and amendment options depend on the hotel, supplier or product conditions shown or confirmed with your booking. Contact us before making changes so we can check the applicable terms.
Can you arrange trips for families with children?
Yes. We can adapt hotels, private transport, sightseeing pace and activities around family size and children’s ages.
Do you create private Egypt programs for GCC travelers?
Yes. Private transfers, premium hotel requests, family-focused itineraries, shopping time and private tours can be combined into a customized Egypt program.
Can international visitors book Egypt tours through Digiolia Travel?
Yes. Our English booking experience covers hotels, packages, tours and custom trip requests for visitors traveling to Egypt.
Do you arrange Egypt visas?
Visa requirements depend on nationality and current Egyptian entry rules. We can provide general trip-planning guidance, but travelers should confirm official entry requirements for their passport before travel.
How do I confirm a booking?
Choose your travel product, complete the booking details and pay securely online. Your booking status is confirmed only after the payment webhook is verified.
Can you arrange airport transfers and private cars?
Yes. Airport transfers and private transport can be added to custom packages and selected bookings.
Are tour prices per person?
Tour and short-trip rates are confirmed for your selected date and party size before payment. Any final price shown in a booking confirmation is the applicable amount for that request.
Can I request a specific room type or meal plan?
Yes. Add the request to your booking form. For request-to-book hotels, the team confirms the available room type, meal plan and final price before payment.
Are snorkeling and diving trips guaranteed to operate?
Marine activities depend on weather, sea conditions, operator availability and safety decisions. If conditions change, we will help with rescheduling or available alternatives according to the booking terms.
How can I contact Digiolia Travel about a booking?
Use the contact page or WhatsApp button and include your booking reference when available so the team can locate the reservation quickly.
Can Digiolia Travel build a fully custom Egypt itinerary?
Yes. Use Plan My Trip to send your dates, destinations, traveler count, budget range and interests. The team can then prepare a tailored proposal.
Can I view or pay in different currencies?
The platform is designed for multiple currencies. Actual checkout currency and converted amounts depend on the product and payment configuration available at the time of booking.
When is a booking considered confirmed?
A booking is confirmed when the required availability and payment conditions have been completed and the booking status is marked confirmed in your account or confirmation message.
Can I leave a review after my trip?
Yes. Eligible customers can submit a review after a completed booking, subject to moderation before public display.
Can I request a custom Egypt trip?
Yes. Use Plan My Trip and our team can prepare a tailored proposal for your dates, budget and interests.
Can I cancel my booking?
Cancellation depends on the product policy. Signed-in customers can submit a cancellation request from My Bookings.